GIS Technical Support, North America

Client:

  • Confidential Oil & Gas Co.

Services Provided:

  • Answering Support Calls,
  • Providing solutions to analytical issues,
  • Optimizing workflows and upgrading software,
  • Need based training,
  • Technical documentation.

Project Objective

An Oil & Gas client requested full time GIS technical support assistance in-house. The personnel on this position will serve as a primary point of contact for GIS Support questions within the company. The personnel will also assist off-loading some of the burden from other company locations GIS Support questions.

Scope of Services

  • Answer support calls for ‘how to’ GIS questions
  • Providing solutions to complex analytical issues and Optimizing workflows
  • Assisting in creating and automating workflows for different user groups
  • Assistance in data exchange by conversions and transformations to facilitate users of various GIS programs. This may involve ArcGIS, Global Mapper, FME etc.
  • One on one ArcGIS training for beginners; Create and deliver hands on workshops on specific topics
  • Creating need based one pagers, how to notes for long term reference
  • Troubleshooting ArcGIS software install issues, testing ArcGIS suite and extensions
  • Assisting during the time of GIS software upgrade or roll-out in the company
  • Participate in IT/GIS meetings for brain storming software rollout or for solutions to complex projects
  • Provide documentation on new procedures and best practices

Notable Accomplishments

  • Tessellations currently provide in-house GIS Technical Support personnel full-time